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Customer Experience

Why is Customer Personalization Important?

Why is Customer Personalization Important? What is customer personalization? How to achieve customer personalization? Data science is helping in rewriting the dynamics of business but in today’s fiercely competitive world the focus is on delivering a highly persona

| 02 Aug 2021

Advantage For Financial Services Lies Only In Customer Satisfaction

Advantage For Financial Services Lies Only In Customer Satisfaction The results of a new poll released last week by the deVere Group show that more than half of the world’s millennials are happy to switch to, or already have, to a digital-only bank. In today’s digital wo

| 30 Jul 2021

5 Ways to A Better Customer Experience

5 Ways to A Better Customer Experience How many times have your customers remarked after an interaction with your business – what an excellent experience? Whether you are a B2C or B2B company, the customer is king (sounds clichéd but it’s true), and customer satisfa

| 08 Jan 2017