Online reputation tracking and voice of customer analytics

Brands, product marketing teams and franchise operations discover what's being said about them and how to remediate.

    How it works

    Real-time data feed

    Scan websites and online forums like Google My Business for content on your business, brand.

    Topic modeling

    Use Artificial Intelligence to identify topics of discussion. Frame the context of the conversation.

    Sentiment analysis

    Use natural language processing to identity consumer sentiment and disposition.

    Activated insights

    Real-time alerts and reports sent back to relevant parties for follow-through

    Insights that matter

    See what’s important to your customers. Identify what you could do better, in which location.

    What it means for your brand and your franchisees

    Higher NPS

    Improve your net promoter score (NPS). Gain repeat business. Grow by word-of-mouth.

    Faster response times

    Real-time data parsing of reviews across forums is faster than working through organizational inertia.

    Improved staff morale

    Faster reaction on local issues helps corporate be in-tune with local issues. Improve staff retention.

    Simple, transparent pricing.

    Monthly Yearly

    Bronze

    Silver

    Gold

    No frills package with static reports

    Standard package with on-demand reports

    Premium package with chat support

    $99

    $399

    $799

    per month per siteper month per siteper month per site
    One time set-up fee$250$600$1500
    API callsUp to 25KUp to 100KUp to 500K
    Vertical-specific dictionary111
    Number of topic modelsUp to 10Up to 10Up to 10
    Sentiment model updatesAnnualHalf-yearlyQuarterly
    SupportEmailEmailEmail + Chat
    Analyst support---
    Emoji supportOptional (add $3/mo/site)Optional (add $5/mo/site)Optional (add $10/mo/site)
    Additional dictionary per industryOptional (add $150/mo/industry)Optional (add $150/mo/industry)Optional (add $150/mo/industry)
    Additional topicsOptional (add $50/mo/site)Optional (add $50/mo/site)Optional (add $50/mo/site)
    LanguagesEnglishEnglish, SpanishEnglish, Spanish

    Bronze

    Silver

    Gold

    No frills package with static reports

    Standard package with on-demand reports

    Premium package with chat support

    $1009

    $4050

    $8149

    per year per siteper year per siteper year per site
    One time set-up fee$250$600$1500
    API callsUp to 25KUp to 100KUp to 500K
    Vertical-specific dictionary111
    Number of topic modelsUp to 10Up to 10Up to 10
    Sentiment model updatesAnnualHalf-yearlyQuarterly
    SupportEmailEmailEmail + Chat
    Analyst support---
    Emoji supportOptional (add $3/mo/site)Optional (add $5/mo/site)Optional (add $10/mo/site)
    Additional dictionary per industryOptional (add $150/mo/industry)Optional (add $150/mo/industry)Optional (add $150/mo/industry)
    Additional topicsOptional (add $50/mo/site)Optional (add $50/mo/site)Optional (add $50/mo/site)
    LanguagesEnglishEnglish, SpanishEnglish, Spanish

    Get started

      You’re in great company.

      See what our customers say about us

      Turned around my marketing and made me a believer. I am now spending double but now I get the leads to justify the spending.

      Director, Real estate investment fund

      I was managing 74 campaigns for my accounts and new accounts growth was flat… Express changed this in under one month.

      President, real estate marketing agency

      I was managing 74 campaigns for my accounts and new accounts growth was flat… Express changed this in under one month.

      President, real estate marketing agency

      FAQ

      What is a dictionary?

      This is a list of all unique words extracted from the corpus of reviews for a specific industry or sector.

      What is a topic model?

      Topic modelling refers to the task of identifying topics or categories covering the sentiment expressed in the consumer feedback.

      What is a sentiment model?

      A sentiment model is a technology for interpreting the opinion in the consumer feedback being monitored. It is a quantification of the emotion in the opinion – whether it is positive, negative or neutral.

      Ready to get started?

      Contact us to set up voice of customer service for your business.