Online reputation tracking and voice of customer analytics

Brands, product marketing teams and franchise operations discover what's being said about them and how to remediate.

How it works

Real-time data feed

Scan websites and online forums like Google My Business for content on your business, brand.

Topic modeling

Use Artificial Intelligence to identify topics of discussion. Frame the context of the conversation.

Sentiment analysis

Use natural language processing to identity consumer sentiment and disposition.

Activated insights

Real-time alerts and reports sent back to relevant parties for follow-through

Insights that matter

See what’s important to your customers. Identify what you could do better, in which location.

What it means for your brand and your franchisees

Higher NPS

Improve your net promoter score (NPS). Gain repeat business. Grow by word-of-mouth.

Faster response times

Real-time data parsing of reviews across forums is faster than working through organizational inertia.

Improved staff morale

Faster reaction on local issues helps corporate be in-tune with local issues. Improve staff retention.

Simple, transparent pricing.

Monthly Yearly

Bronze

Silver

Gold

No frills package with static reports

Standard package with on-demand reports

Premium package with chat support

$99

$399

$799

per month per siteper month per siteper month per site
One time set-up fee$250$600$1500
API callsUp to 25KUp to 100KUp to 500K
Vertical-specific dictionary111
Number of topic modelsUp to 10Up to 10Up to 10
Sentiment model updatesAnnualHalf-yearlyQuarterly
SupportEmailEmailEmail + Chat
Analyst support---
Emoji supportOptional (add $3/mo/site)Optional (add $5/mo/site)Optional (add $10/mo/site)
Additional dictionary per industryOptional (add $150/mo/industry)Optional (add $150/mo/industry)Optional (add $150/mo/industry)
Additional topicsOptional (add $50/mo/site)Optional (add $50/mo/site)Optional (add $50/mo/site)
LanguagesEnglishEnglish, SpanishEnglish, Spanish

Bronze

Silver

Gold

No frills package with static reports

Standard package with on-demand reports

Premium package with chat support

$1009

$4050

$8149

per year per siteper year per siteper year per site
One time set-up fee$250$600$1500
API callsUp to 25KUp to 100KUp to 500K
Vertical-specific dictionary111
Number of topic modelsUp to 10Up to 10Up to 10
Sentiment model updatesAnnualHalf-yearlyQuarterly
SupportEmailEmailEmail + Chat
Analyst support---
Emoji supportOptional (add $3/mo/site)Optional (add $5/mo/site)Optional (add $10/mo/site)
Additional dictionary per industryOptional (add $150/mo/industry)Optional (add $150/mo/industry)Optional (add $150/mo/industry)
Additional topicsOptional (add $50/mo/site)Optional (add $50/mo/site)Optional (add $50/mo/site)
LanguagesEnglishEnglish, SpanishEnglish, Spanish

Get started

    You’re in great company.

    See what our customers say about us

    Turned around my marketing and made me a believer. I am now spending double but now I get the leads to justify the spending.

    Director, Real estate investment fund

    I was managing 74 campaigns for my accounts and new accounts growth was flat… Express changed this in under one month.

    President, real estate marketing agency

    I was managing 74 campaigns for my accounts and new accounts growth was flat… Express changed this in under one month.

    President, real estate marketing agency

    FAQ

    What is a dictionary?

    This is a list of all unique words extracted from the corpus of reviews for a specific industry or sector.

    What is a topic model?

    Topic modelling refers to the task of identifying topics or categories covering the sentiment expressed in the consumer feedback.

    What is a sentiment model?

    A sentiment model is a technology for interpreting the opinion in the consumer feedback being monitored. It is a quantification of the emotion in the opinion – whether it is positive, negative or neutral.

    Ready to get started?

    Contact us to set up voice of customer service for your business.