Express Analytics puts the voice of the customer at the heart of the business. Increase foot traffic and delight customers at all your locations.
Sentiment analysis or opinion mining helps you to identify likes, dislikes, feelings, moods, and opinions and is often useful to social media assessments, reviews, blogs, community posts, chats, and many other parallel sources.
Express Analytics is offering sentiment analysis/analytics for the hospitality and all other industries, nowadays the hospitality industry is more than delivering food and shelter. Today’s customer has questions about covid-preparedness, pet-friendliness and more. Keeping customers’ sentiments in mind Express Analytics delivers localized sentiment analysis/analytics services to deliver these answers to your clientele. Using sentiment analytics you can stand out from the competition and drive foot traffic to your locations. Our Sentiment Analytics python CDP model uses real-time localized intelligence to drive continuous improvement at your locations.
Each review that visitors post on any platform is measured for sentiment analysis. It contributes in developing the positives and negatives of any hospitality and all other business. It helped many leading hospitality businesses to analyze the variances in online discussions such as – the tone of discussions and buyer interests, which, in turn, facilitated them recognize key supporters and critics. As an outcome, the customer gained insights on how they could propose unified practices on social media channels via private as well as direct messages.
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