Sentiment Analysis/Analytics

Engage your customers from online to onsite with Sentiment Analysis

Express Analytics puts the voice of the customer at the heart of the business. Increase foot traffic and delight customers at all your locations.

Sentiment analysis or opinion mining helps you to identify likes, dislikes, feelings, moods, and opinions and is often useful to social media assessments, reviews, blogs, community posts, chats, and many other parallel sources.

Sentiment Analytics for All Industry

Express Analytics is offering sentiment analysis/analytics for the hospitality and all other industries, nowadays the hospitality industry is more than delivering food and shelter. Today’s customer has questions about covid-preparedness, pet-friendliness and more. Keeping customers’ sentiments in mind Express Analytics delivers localized sentiment analysis/analytics services to deliver these answers to your clientele. Using sentiment analytics you can stand out from the competition and drive foot traffic to your locations. Our Sentiment Analytics python CDP model uses real-time localized intelligence to drive continuous improvement at your locations.

Each review that visitors post on any platform is measured for sentiment analysis. It contributes in developing the positives and negatives of any hospitality and all other business. It helped many leading hospitality businesses to analyze the variances in online discussions such as – the tone of discussions and buyer interests, which, in turn, facilitated them recognize key supporters and critics. As an outcome, the customer gained insights on how they could propose unified practices on social media channels via private as well as direct messages.

How Our Sentiment Analytics Model Works

Ingest reviews data

Input data from review sources like Tripadvisor, Yelp, Google and Bing.

Identify top customer care topics & rate sentiment

AI based analysis of reviews data. Filter out fake reviews. Extract the top customer care topics and rate customer sentiments around these themes. Adaptive content categorization on themes of most relevance to consumers.

Deploy dashboards

Location ratings on key consumer sentiments delivered as a corporate dashboard. Localized intelligence for franchisees on performance relative to regional/industry benchmarks.

Integrate output with online map searches

Sentiment analysis integration with Google Maps. Improve local marketing performance without increasing ad spend.

Contact Us

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